In today’s economic environment, where mismanagement of credit collection can impact business performance, professional debt collection services play a vital role in ensuring a company’s sustainability and financial stability.
Optimize Expenses
Outsourcing debt recovery reduces operational and administrative costs associated with maintaining an in-house collection team.
Increase Cash Flow
Professional debt collection helps improve cash flow by effectively reducing outstanding debts and accelerating payments.
Increase Productivity
By entrusting debt recovery to experienced professionals, internal teams can focus on their core responsibilities without distraction.
More Time for Core Business
Let us manage your debt collection so you can dedicate more time and resources to growing and developing your business.
Faster Payments
Customers are more likely to settle outstanding balances promptly once a professional debt collection agency is involved.
Cost-Effective Solution
We operate on a no collection, no commission basis, ensuring you only pay for successful recoveries.
Our methods take into careful consideration each client’s operational practices and cost factors, ensuring efficient recovery while minimizing costs borne by our clients.
Initial Measure
All accounts received from clients are assessed based on collectability and risk factors before being assigned to recovery officers.
Information Gathering and Preparation
Our trained recovery officers evaluate whether the information provided is sufficient to commence the collection process.
Collection Calls and Negotiation
Collection calls are handled by professional recovery officers who are well-versed in negotiation. Flexible repayment options are offered to ensure successful recovery.
Skip Tracing
We persist in tracing debtors, including those who have not made payments for extended periods or have relocated without notice.
Visits
Our professional field agents assist the recovery process by visiting business premises, offices, or residences and conducting interviews to locate missing debtors.
Legal Assistance
Era Kutipan Sdn. Bhd. is supported by a panel of experienced lawyers who assist clients with legal matters related to debt recovery when necessary.
I want to recover my debts but don’t want to lose my clients. Can you help?
This is a common misconception. If you do not collect your debt then the likelihood of your business becoming insolvent is higher. Poor cash flow is the No.1 reason most businesses fail and the inability to collect debt that is due and payable is probably the cause of lack of businesses growth in Malaysia. Era Kutipan Sdn. Bhd. uses a combination of Professional Debt Recovery processes and Mediation-based techniques in order to maintain our clients’ business relationships whilst successfully recovering their debts.
How long should I wait before contacting Era Kutipan Sdn. Bhd.?
You should wait no longer than 90 days to contact us. This should be your mantra every time you look at your debt ledger. The rule of thumb is this: if you haven’t been paid in 90 days then your client is definitely experiencing problems.
Do you provide “no collection = no commission” services?
Yes.
Do you charge money up-front?
We do not charge money up-front.
I am embarrassed to ask for help because my debt is small. Can you still help me?
The only reason to be embarrassed is when you choose to do nothing about it. Contact us to discuss your specific requirements.
What do I need to get started?
We would normally require contracts, invoices, correspondence and any other pertinent documentation that would be helpful to your claim.
How can we submit our debtor list?
We accept documents by fax and email. Documents sent via email can be in word, excel or PDF format.
How long does the process take?
If your debtor responds quickly and agrees to repay the debt, then you may have your money within a week.
